CUSTOMER / STAKEHOLDER SATISFACTION SURVEY

PURPOSE:
 The purpose of this survey is to determine the extent to which the products and services provided by The Arc of the Virginia Peninsula are meeting the needs of its customers/stakeholders. The results of this survey will provide The Arc with critical information for improving its current products/services that will better meet customers/stakeholders needs.

INSTRUCTIONS:

There are two types of surveys

  • Mail in/Fax in 
    Fax to:   (757) 896-8470 attn:  Florina Martinez, Human Resources Director
    Mail to:      The ARC of the Virginia Peninsula, 
                  attn:  Florina Martinez, Human Resources Director
                      2520 58th Street, Hampton, VA 23661
    Choose the version of the form to download below.  Download, print, and complete. 
  • Online Version 
    Complete below and hit "submit" button

 


ONLINE CUSTOMER/STAKEHOLDER SATISFACTION SURVEY

The purpose of this survey is to determine the extent to which the products and services provided by The Arc of the Virginia Peninsula are meeting the needs of its customers/stakeholders. The results of this survey will provide The Arc with critical information for improving its current products/services that will better meet customers/stakeholders needs.

COMPLETING THE SURVEY. Please respond to each question by clicking on the appropriate response option. After you complete the survey questions in your view, use the scroll bar on the right side of your screen to navigate down to the remaining questions.

  • When answering these questions, please focus on your experiences with The Arc over the past year.
  • Indicate the extent to which you agree or disagree with the following statements about The Arc.
  • When you have finished this online survey, please hit the "submit" button to send the results to us.
1. The Arc products and services meet my needs and the needs of my organization.

2. The Arc products and services help my organization to achieve its mission.

3. The Arc is effective in communicating with its customers/stakeholders.

4. There is an opportunity to provide feedback to The Arc about its products and services

5. The Arc is adequately staffed to meet customer/stakeholder demands.

6 How would you rate the quality of The Arcs’ products and services compared to one year ago?

7. How would you rate the timelines of The Arc products and services compared to one year ago?

8. Approximately how many times have you visited The Arc’s web site over the past year?

9. Overall, how would you rate our employees’ understanding of our products and services?

10. Overall, how would you rate our employees’ willingness to go "above and beyond" to serve you?

11. Overall, how would you rate the friendliness and courtesy of our employees?

Any comments you'd like to share on the friendliness and courtesy of our employees?

12.

 In what area could we improve to serve you better?

OPTIONAL INFORMATION

Your responses to our survey are confidential. The following is optional.

 
  Company Name
  Company Contact
  Telephone Number
  Email
   
Use clear to erase all values and to start over

Developed by FMWMartinez, HR Director 9/02                                   return to the main page